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BINA – Politique de confidentialité

  1. Quels renseignements recueillons-nous ?


BINA – École de langues recueille des informations pour la bonne marche de ses opérations ainsi que pour vous procurer la meilleure qualité de service possible. La nature des renseignements recueillis dépend directement du contexte dans lequel vous entrez en contact avec BINA – École de langues. Voici une liste non-exhaustive de quelques exemples des renseignements qui pourraient être recueillis :

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  • Coordonnées (nom, prénom, adresse mail, numéro de téléphone) ;

  • Coordonnées de facturation (numéro de carte bancaire utilisée pour les transactions, adresse de facturation, coordonnées bancaires) ;

  • Données statistiques (âge, sexe, pays d’origine, langue de prédilection) ;

  • Renseignements liés à votre réservation ;

  • Renseignements nécessaires à l’adaptation de nos cours à vos besoins,

  • Copies des communications lors des interactions avec BINA ;

  • Renseignements sur votre utilisation et vos interactions avec notre site internet.

 

Nous recueillons ces informations par différents moyens tels que :

 

  • Les renseignements que vous nous communiquez : nous recueillons et sauvegardons les informations que vous renseignez par le biais de notre site internet ou tout autre plateforme de communication. Vous êtes en droit de décider ou pas de partager vos informations avec nous dans la plupart des cas, et si vous optez de ne pas le faire, vous limiteriez potentiellement certaines interactions avec nous, telle que, par exemple, la possibilité de valider une inscription. Si vous nous soumettez des informations personnelles concernant une autre personne, dans le cadre de l’inscription d’une autre personne par exemple, vous certifiez que vous avez l’autorisation expresse de la personne concernée de nous soumettre ces informations et de nous permettre de les utiliser dans le cadre de cette politique de confidentialité. Par ailleurs, vous certifiez que les informations fournies sont exactes.

 

  • Les sauvegardes automatiques de données : lorsque vous naviguez sur notre site internet et/ou sur toute autre application mise à disposition par notre école, nous recevons et sauvegardons toutes les informations générées par votre activité ainsi que toutes les informations reçues de votre navigateur. Par exemple, comme pour beaucoup d’autres sites internet, les informations que nous obtenons comprennent votre adresse IP, votre type de navigateur, votre système d’exploitation, votre fournisseur internet mobile, les pages consultées et le temps écoulé sur chacune des pages. Ces informations nous permettent de mieux communiquer avec nos clients et de mieux les comprendre.

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  • Les limites d’âge : BINA – École de langues ne recueille sciemment aucun renseignement personnel par le biais de son site internet concernant les personnes âgées de moins de 18 ans. BINA – École de langues pourra recueillir ces données dans le cadre d’une inscription avec l’autorisation expresse d’au moins un parent de cette personne ou de son/sa tuteur/tutrice légale.

 

 

2. How do we use your information?

 

 

Bina - École de langues collects your information to operate effectively and provide you with the best experiences with our services. Bina - École de langues may collect, use, and disclose the information it collects for a variety of reasons, including for the following purposes:

 

  • Fulfilment of Reservation: We may process information relating to transactions that you enter into with us and/or through our website (“transaction data”). The transaction data may be processed for the purpose of completing your reservation, customising our services to your preferences, seeking your feedback, and keeping proper records of those transactions.

 

  • Response to Inquiries: We may process information contained in or relating to any communication that you send us (“correspondence data”). The correspondence data may include the communication contents and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

 

  • Internal Business Purposes: For our internal business purposes, such as data analysis, audits, enhancing the website, improving our services, identifying usage trends and visiting patterns, and meeting contractual obligations.

 

  • Administrative and Other Communications: To send you important information regarding our website, or other administrative information.

 

  • Marketing: To communicate news and promotions to you relating to Bina - École de langues services and other products and services we think may be of interest to you.

 

  • Our Legal Duties: To comply with legal and regulatory requirements or demands in accordance with applicable law, a court order, subpoena, or other legal process.

 

  • Additional Uses: We may also use your data other ways as described to you when you provide such information to us.

 

The legal basis for processing your personal information is made up of one or more of the following reasons: (i) your consent, and/or (ii) providing the services you have requested, and/or (iii) compliance with applicable laws, regulations, court orders or other legal process.

 

 

3. What about cookies?

 

 

We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website or any apps that we may make available on our website. We may have third parties collect personal information this way.

 

Cookies are small files that download when you access certain websites. We use tracking tools:

 

  • To recognise new or past customers.

  • To improve our website.

  • To serve you with interest-based or targeted advertising as permitted by law.

  • To observe your behaviours and browsing activities over time across multiple websites or other platforms as permitted by law.

  • To better understand the interests of our customers and our website visitors.

 

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.

 

At any time, you are given the opportunity to adjust your settings relating to cookies.

 

Use the “Help” section in your web browser to learn how to block new cookies, receive notification of new cookies or disable cookies.
To assist you in this process, we have provided links to the “Help” section of some of the most popular web browsers:
– Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
– Safari™ : http://support.apple.com/kb/PH5042
– Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
–Firefox™:http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
– Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html

 

For more information about how cookies or targeted marketing work, you can view the following websites: www.youronlinechoices.eu and www.allaboutcookies.org .

 

 

4. Who uses the personal data collected by Bina - École de langues?

 

Personal data collected on Bina - École de langues website may be communicated to authorised Bina - École de langues personnel in order to provide all or part of the services described above.

 

 

5. How secure is your information?

 

We implement reasonable administrative, organisational and technical safeguards and security measures to protect personal information within our control from unauthorised access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.

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6. How long will Bina École de langues keep your information?

 

To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfil the following:

 

  • the purposes for which that personal information was provided,

  • an identifiable and ongoing business need, including record keeping,

  • a specific legal or regulatory requirement, and/or

  • a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings.

 

Where there is no sufficient justification to retain such personal information, such personal information will be safely and securely deleted, disposed of, anonymised and/or blocked.

 

 

7. What can you do if you have any questions or concerns or want to access your personal data?

 

 

Our Data Protection Officer will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. Your principal rights under the European Union General Data Protection Regulation are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. You may exercise any of these rights in relation to your personal data by contacting our Data Protection Officer. Our Data Protection Officer can be contacted by email at contact@bina.education or by post at:

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BINA – École de langue

22, Chemin K’ourio (Bagatelle)

97441 Sainte-Suzanne

La Réunion

 

 

8. What about linked websites?

 

 

The linking of third party websites to this website does not indicate any association with or endorsement by Bina - École de langues. Bina - École de langues does not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites.

 

9. Changes to this privacy policy

 

 

This privacy policy will be subject to change from time to time. The effective date of this current privacy policy is set out at the end of this document. Your use of this website constitutes your acceptance of the current terms as set out in this privacy policy.

 

  • “Bina”, “we”, “us” and “ourselves” refers to Bina - École de langues. Bina École de langues is “data controller(s)”. The contact details for the data controller(s) are: by email at contact@bina.education or by post at: 

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Effective Date: 24 February 2023

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